Our Team
Teresa Gent
Office Manager (Maternity Leave)
“Organising online assessments for 3 clients, getting hectic, think it's going to be a late one!”
Joining in May 2007 Teresa supports both the leadership and consulting team and manages the office administration ensuring the operational effectiveness of the company.
Before starting with Chemistry in 2007 Teresa worked for Budget initially as a Sales Administration Manager and then after being presented with the opportunity to move into an international role, as an International Franchisee Coordinator. Her role as a coordinator involved organising EMEA conferences and regional meetings as well as managing the entire administration function of the EMEA franchise department. During her time as a Franchisee coordinator Teresa acted as a central communication point and information centre for all countries and internal departments in respect of the franchisees. A skill now utilised when dealing with busy consultants and clients.
Teresa plays a vital role in the success of Chemistry's process through her supportive role to the consultants and the administration of Chemistry's client database. Teresa is also responsible for the management of the online surveys that Chemistry use to profile their candidates. Her management and coordination of the online centre ensures that all our participants get full feedback from their online profiling in a timely manner.
Strength Behaviours
Creating Empathy
Teresa constantly tests and validates own understanding of another's ideas, feelings or beliefs by using paraphrasing and summary clarification to ensure that their perspective or viewpoint is fully understood. Encourages others to disclose own true ideas, feelings and beliefs through the use of self-disclosure. Is emotionally intelligent and uses this to respond to different individual requirements to encourage openness, commits time and energy to listening and encouraging others to discuss their true thoughts, concerns and feelings.
Gathering Information
Teresa searches a broad range of information from the external environment. E.g., information about new technological developments or relevant economic, political, social and demographic trends or the practices of comparable organisations or competitors. Seeks both objective and subjective information. Does not engage in complex decision making without a broad, rich information search.
Making It Happen
Teresa works hard to reduce the internal or external constraints on self and others to enhance the freedom for action and the scope for initiative. E.g., redesigns jobs to allocate more responsibility to the people closest to the customer; strips away unnecessary bureaucracy. Is always a step ahead of the game, presenting and signposting information, structure and next steps before others have even got the issue of the agenda. Leaves others with a strong sense of personal control, power and organisation.
