Fiona Conville
Maternity leave “Predicting future success...of horses!Read @CatherineAdam's guide on picking a winner in her blog for @ChemistryGroup http://t.co/cdhPB6a” Follow me on Twitter »
Fiona joined Chemistry in July 2010 after relocating from Scotland where she had a successful career working within the financial services industry for over 10 years. Working in a variety of back office roles including Senior Administrator, PA & MI Analyst.
These roles have enabled Fiona to work on a variety of project and process improvement teams allowing her to hone her innovative and time managment skills.
Fiona's role as Office Manager will see her work in a supportive role alongside the consulting teams, organising the details of ongoing projects and ensuring the smooth delivery of our work. Fiona will also spend a large chunk of her time focusing on Chemistry's financial responsibilities and office administration.
Creating Empathy
Fiona tests and validates own understanding of another's ideas, feelings or beliefs by using paraphrasing and summary clarification to ensure that their perspective or viewpoint is fully understood. Encourages others to disclose own true ideas, feelings and beliefs through the use of self-disclosure. Is emotionally intelligent and uses this to respond to different individual requirements to encourage openness, commits time and energy to listening and encouraging others to discuss their true thoughts, concerns and feelings.
Processing Information
Fiona compares merits of two or more realistic alternatives, by stating the pros and cons of each. May create over-arching plan or strategy as a result of this analysis that maximises the benefits and minimises the downsides of the original options. Manages solution comparison as a core part of solution development.
Making It Happen
Fiona works hard to reduce the internal or external constraints on self and others to enhance the freedom for action and the scope for initiative. E.g., redesigns jobs to allocate more responsibility to the people closest to the customer; strips away unnecessary bureaucracy. Is always a step ahead of the game, presenting and signposting information, structure and next steps before others have even got the issue of the agenda. Leaves others with a strong sense of personal control, power and organisation.
